Welcome to Integrity Lift Services! We stand behind the quality of our products and services. Please review our warranty and return policies carefully to understand your rights and responsibilities when purchasing from us.

1. Warranty Information

Used Equipment

All used equipment is sold “As-Is, Where-Is,” with no warranties expressed or implied, unless otherwise stated in writing.
Buyers are encouraged to inspect equipment prior to purchase to ensure satisfaction.
No returns or refunds will be issued on used equipment unless it was significantly misrepresented in the listing.

New Equipment

New equipment is covered by the manufacturer’s factory warranty.
Warranty terms, conditions, and coverage vary by manufacturer—please refer to the specific manufacturer’s warranty documentation for full details.
Integrity Lift Services does not offer additional warranties beyond what is provided by the manufacturer.

Repairs & Service Work

All repair services performed by Integrity Lift Services include a 30-day warranty against defective parts and workmanship.
If an issue arises within 30 days due to faulty installation or defective parts, we will address the issue at no additional charge.
This warranty does not cover issues caused by misuse, improper handling, normal wear and tear, or third-party modifications.

2. Parts Return Policy

Return Window & Conditions

Parts may be returned within 7 days of purchase , provided they meet the following conditions:

The item is unused, uninstalled, and in its original packaging.
The item is not a special order or custom product.
The return has been pre-approved by Integrity Lift Services.

Restocking Fees: A minimum 15% restocking fee applies to all eligible returns. Higher restocking fees may apply for certain items.
Buyer is responsible for all return shipping costs , except in cases where the item was misrepresented.

Special Orders & Custom Products

Special order and custom products are non-cancellable and non-returnable. Once an order is placed, it cannot be refunded or exchanged.

3. Equipment Return Policy

Used Equipment Returns

Used equipment is non-returnable , except in cases of significant misrepresentation.
If a return is approved due to misrepresentation:

The buyer must notify us within 3 days of delivery with supporting photos/videos.
The item must be returned in the same condition as received.
Integrity Lift Services will cover return shipping costs if the misrepresentation is verified.

New Equipment Returns

Returns of new equipment are subject to manufacturer policies and may require approval from the manufacturer.
Any new equipment return must be pre-approved , and restocking fees will apply based on the manufacturer’s terms.

4. Refund Process

Refunds are issued only after the returned item has been inspected and approved.
Processing time for refunds is 7-10 business days after return approval.
Refunds will be issued to the original payment method or as store credit, at our discretion.
If the item is returned damaged, used, or missing parts, a partial refund or no refund may be issued.

5. General Conditions

Integrity Lift Services reserves the right to refuse any return that does not meet these conditions.
Electrical components, control panels, and batteries are non-returnable due to installation risks.
Any return that does not follow the process outlined in this policy will not be accepted.

6. Contact Us

For return requests, warranty inquiries, or further assistance, please contact us:
support@integritylift.com
(734)838-1970
Thank you for choosing Integrity Lift Services—where reliability and integrity come first!

Returns and Warranty